COVID-19 UPDATE: We are still operating and shipping like normal!
The outbreak of COVID-19 has altered our daily lives in unprecedented ways. We are doing everything we can to preserve the health and safety of our beloved customers and our dedicated staff.
At TechXS, we recognise the growing demand for DIY iPhone repair solutions given the social distancing measures that now effect the way we can repair our most crucial devices. Our users are looking for a safe and accessible way to repair their iPhones. It is for this reason that we have ensured our operations and our ability to ship to our customers remains uninterrupted during this time.
Here is everything you need to know about the impact COVID-19 is having on TechXS:
Product Availability
We are doing our best to keep all of our products in stock and available for our customers. Any products that do go out of stock will be available for pre-order. Reserving your pre-ordered items will give you access to priority dispatch once the product comes back in stock.
Dispatch
There has been no affect on our warehouse' ability to ship products to our customers. Consistent with our normal operations, all orders placed before 11:00am AEST Mon-Fri will be shipped the same day the order is placed. Weekend orders will be sent with the 11:00am AEST dispatch on the following Monday.
Easter long weekend
All Easter long weekend order will be sent when business as usual resumes on Tuesday, April 14th.
Shipping
Our domestic courier, Australia Post, remains uninterrupted in their operations and continues to ship our products to our valued customers. For the most recent updates on the impacts Coronavirus is having on Australia Post, visit the following link:
https://auspost.com.au/about-us/news-media/important-updates/coronavirus
Following a big influx in demand for shipped goods, as well as operational restrictions imposed by the government, Australia Post have begun to experience some delays within their network. They had this to say:
"The challenges presented by the pandemic mean there are delays as our business adopts additional safety measures to protect our people and customers. Other factors contributing to delays include fewer domestic flights, international delays and increased volumes as more people start shopping online.
These delays can be up to a few days, and we ask that you bear with us during this challenging time. Thank you for your support and patience."
Please excuse any minor delays in shipping timeframes during this period. We rest assured Australia Post is doing everything they can to keep parcels moving around Australia, but must work within the confines imposed by Govt restrictions.
Support
Our support team has taken the necessary precautions to begin working from home. They will continue to operate Mon-Fri, 9:00am to 5:00pm. They will be doing the best they can to respond to all enquiries within 48 hours of their submission. Contact them directly on support@techxs.com.au