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Our Warranty

Nothing in the Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law (ACL). In Australia, our goods come with guarantees which cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The terms outlined below apply to the products we, TechXS Australia ABN 73 608 274 022, address 1/33 Township Drive, Burleigh Heads QLD 4220, email: support@techxs.com.au, supply to you.

We offer you a warranty on the products on the following terms and conditions. These warranties are in addition to any rights or remedies you may have under the ACL.

Lifetime Warranty

Applies only to products sold with a “Lifetime Warranty”, as indicated on the Site or on the product packaging.

We warrant that the product we supply to you will be free from defects (Lifetime Warranty). The Lifetime Warranty applies from the date of purchase by the original end-user purchaser and lasts for the lifetime of the original end-user purchaser (Lifetime Warranty Period).

You must contact us in writing using the contact details at the end of this document, to let us know that you would like to make a claim under the Lifetime Warranty, along with a photo and description of the defect in your replacement product (Defect). If we ask you to, you must return the defective product to us, together with all packaging, parts, documentation and proof of purchase to the contact details set out at the beginning of this clause.

We will, at our own cost:

  1. repair or replace the product; or
  2. if we are unable to repair or replace the product, we will offer you a choice of a credit, refund or compensation as applicable to the Defect.

If we choose to replace the product, then the replacement product will also be covered by a Lifetime Warranty.

Twelve Month Warranty

Applies only to products sold with a “12 Month Warranty”, as indicated on the Site or on the product packaging.

We warrant that the product we supply to you will be free from defects (Twelve Month Warranty). The Twelve Month Warranty applies from the date of purchase by the original end-user purchase and lasts for a period of 12 months (Warranty Period).

You must contact us in writing using the contact details at the end of this document, to let us know that you would like to make a claim under the Twelve Month Warranty, along with a photo and description of the defect in your product (Defect). If we ask you to, you must return the defective product to us, together with all packaging, parts, documentation and proof of purchase to the contact details set out below.

We will, at our own cost:

  1. repair or replace the product; or
  2. if we are unable to repair or replace the product, we will offer you a choice of a credit, refund or compensation as applicable to the Defect.

If we choose to replace the product, then the replacement product will continue to be covered by the Twelve Month Warranty for the remaining Warranty Period.

Product Warranty

Together, the Twelve Month Warranty and Lifetime Warranty are referred to as the “Product Warranty”.

The following conditions are specifically excluded from the Product Warranty:

(1)         evidence of physical damage of any kind caused to the product after it has been purchased/installed;

(2)         evidence of any mishandling that has caused the device’s frame to bend, twist or crack;

(3)         issues that arise as a result of the failure of any other parts contained in your device;

(4)         Software issues unrelated to the product at the time of purchase. This includes manufacturer software changes that adversely affect the functionality of the phone or its compatibility with the product.

(5)         liquid damage of any kind present in the device or its associated parts; and

(6)         evidence of any tampering with the part/product outside of that outlined in installation guides.

If we remove an item from our list of products due to it reaching an End-Of-Life (EOL) product status, we may no longer be able to honour the full Warranty period due to an inability to source parts. We will do our best to advise customers purchasing products that fall under this exclusion in advance of their purchase.

In addition, the Product Warranty does not apply if you claim it fraudulently or by misrepresentation.

If you would like to submit a warranty claim after reviewing the above information, complete the form fields below and a service representative will be in touch very soon!

Send us an email

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